How To View Conversation Transcripts In Copilot Studio

Copilot Studio Transcript Viewer is a Power Apps code app that enables you to explore the full conversation transcripts for any agent and see hidden details to assist with troubleshooting.

Transcripts can be accessed in two ways:

Paste a transcript JSON from another environment directly into the app.
Search for a transcript in the current environment where the app is installed.

Download Free Transcript Viewer App 😺

Quickstart

Search For A Transcript From The Current Environment

Search for the transcript using the Agent Name or Conversation ID from the Activity tab in Copilot Studio
Select the transcript
Expand activities found in the transcript to see their full details

Copy And Paste Transcript JSON From Another Environment

Open the three dots menu found in the sidebar footer
Select Import JSON
Copy the JSON value found in the content column of the conversationtranscripts table
Paste the content JSON into the the multi-line text input and press OK
Expand activities found in the transcript to see their full details

Prerequisites

The following items are required to use the Transcript Viewer app:

Power Apps Premium license
Security role with organization-level read-access to these tables:
- Agent (bot)
- Conversation Transcript (conversationtranscript)

Installation

Download the managed solution named CopilotStudioTraceViewer_1_0_0_11_managed.zip from this repository.
Open the Power Platform environment you wish to install the solution into in Power Apps.
Go to the Solutions menu and select Import.
Select the managed solution and import it into the environment.
Wait for the solution to be installed.
Share the Power Apps code app named Copilot Studio Transcript viewer with users and ensure they have a Power Apps Premium license.
Open the application.

Video: How To View Conversation Transcripts In Copilot Studio

Watch this video for a full demonstration of the app described in the article.

Questions?

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