Video: Copilot Studio: Service Now Connect Knowledge Base + Helpdesk Tickets

ServiceNow is a popular platform for I/T Teams to manage helpdesk tickets and build knowledge bases. But what if your Copilot Studio Agent could tap into that knowledge base and instantly answer tech support questions? Or let Users get information on their support tickets? In this video, I’ll show you how to connect Copilot Studio to your ServiceNow instance, so your agent becomes your always-on I/T helper.

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